AutoDiscovery

Details

AutoDiscovery provides a visualization of automatically identified suggested topic groups and corresponding metrics. This provides you with the ability to quickly identify topics of interest based on metrics such as frequency of occurrence, duration, silence, agent and customer cross talk, and sentiment.

Use AutoDiscovery to further investigate using the following methods:

• Identify suggested topics and the relationship between the topics on the Topic map.

• Filter the Topic map using multi-dimensional metric filters such as low sentiment and high duration.

• View and sort suggested topics and phrases list by metrics using the Statistics panel.

• Search for topics and phrases on Statistics panel and on the map.

• Drill into a topic to see the words and phrases that contribute to the topic.

• Drill from a topic or phrase into its interactions and further drill into the voice transcripts and playback.

• Create a new category from a selected topic.

To access AutoDiscovery:

• In the My Data page, click for the dataset you want to investigate and select AutoDiscovery.

• Select a dataset workspace, click and select AutoDiscovery. Return to your dataset workspace from AutoDiscovery by clicking and selecting My Workspace.