Transfer Service

Goal

As the excitement of moving to a new home builds, it's crucial to remember the logistics of transferring your utilities. Among the most important is ensuring that your electricity supply moves with you. General Energy, a leading provider of residential energy services, offers a seamless process for transferring your service to a new address, ensuring that your transition is as smooth and stress-free as possible.

Step 1: Notify General Energy of Your Move

The first step in transferring your service is to contact General Energy. This can be done through their website, mobile app, or by calling customer service directly. General Energy recommends providing at least two weeks' notice before your move date to ensure ample time for the transfer. When you get in touch, have your current account information handy, including your account number and the address of your current and new residences.

Step 2: Schedule Your Service Transfer

After notifying General Energy of your move, the next step is to schedule the transfer of your service. You can choose a specific date for the service at your new home to begin—ideally, this should be a day or two before you move in. If you're moving into an area serviced by General Energy for the first time, a quick check of your new address on their website can confirm availability.

Step 3: Final Meter Reading at Your Current Address

Before you leave your current home, General Energy will conduct a final meter reading to ensure your account is up-to-date. This step is crucial for closing out your current service accurately and ensures you're only charged for the energy you've used. Depending on your location and meter type, this reading may be done remotely or require a visit from a General Energy technician.

Step 4: Start Service at Your New Home

On the scheduled start date, your electricity service will be activated at your new address. There's no need to be present for the switch; General Energy will handle everything, ensuring your home is powered up and ready when you arrive. If your new home has a smart meter, you'll also gain access to real-time energy usage data through the General Energy app, helping you manage and optimize your consumption.

Step 5: Update Your Account Information

Once the transfer is complete, make sure to update your account information with General Energy. This includes your new address and potentially new billing details if they have changed. Updating your contact information ensures you'll receive important account notifications and can access support whenever you need it.

Final Tips

• Start Early: Begin the transfer process as soon as you know your moving date to avoid any last-minute issues.
• Energy Efficiency Assessment: Consider requesting an energy efficiency assessment for your new home to identify ways to save on future energy bills.
• Emergency Contacts: Keep a list of emergency contacts for utility services at your new location, including General Energy's 24/7 customer support number.

Moving can be a hectic time, but with General Energy's straightforward service transfer process, you can rest easy knowing that your energy needs are taken care of. From start to finish, General Energy is committed to providing continuous, reliable service to ensure your new house feels like home the moment you step through the door.