Residential customer FAQs

Customers will have lots of questions about their energy usage and costs, as well as what is safe in their homes.

1. What factors affect my energy usage at home?

   • Several factors can influence your electric energy consumption, including the size of your home, the number of occupants, the efficiency of your appliances, heating and cooling systems, lighting, and even weather conditions.

2. How can I lower my energy bills?

   • You can lower your electric bills by adopting energy-efficient practices such as using energy-efficient appliances, sealing drafts, upgrading insulation, using programmable thermostats, and being mindful of unnecessary energy consumption.

3. What are some common energy vampires in a household?

   • Common energy vampires include idle electronics like chargers, TVs, and computers, inefficient appliances, outdated lighting fixtures, and heating or cooling systems that aren't properly maintained or optimized.

4. What is the best way to track my energy usage?

   • Many utility companies offer online tools or mobile apps that allow you to track your energy usage in real-time. Alternatively, you can install energy monitoring devices or smart meters in your home to monitor usage more closely.

5. How can I make my home more energy-efficient?

   • You can make your home more energy-efficient by upgrading to energy-efficient appliances, improving insulation, sealing air leaks, using energy-efficient lighting, installing programmable thermostats, and adopting smart home technologies.

6. Are there any government incentives or rebates available for improving energy efficiency at home?

   • Yes, many governments offer incentives, rebates, or tax credits for energy-efficient home improvements such as installing solar panels, upgrading to energy-efficient appliances, or improving insulation. Check with your local government or utility company for available programs.

7. What is the difference between kilowatts (kW) and kilowatt-hours (kWh)?

   • Kilowatts (kW) measure the rate of energy consumption, while kilowatt-hours (kWh) measure the amount of energy consumed over time. For example, a 100-watt light bulb running for 10 hours would consume 1 kWh of energy.

8. How can I reduce my heating and cooling costs?

   • You can reduce heating and cooling costs by properly insulating your home, sealing air leaks, using a programmable thermostat to adjust temperatures when you're away, and maintaining your HVAC system regularly.

9. Is it worth investing in renewable energy sources like solar panels for my home?

   • Investing in renewable energy sources like solar panels can significantly reduce your long-term energy costs and environmental impact. Additionally, there may be financial incentives and tax credits available for installing solar panels, making it a worthwhile investment for many homeowners.

10. What are some simple habits I can adopt to save energy at home?

    • Simple energy-saving habits include turning off lights and electronics when not in use, using natural light whenever possible, washing clothes in cold water, air-drying clothes instead of using a dryer, and unplugging chargers and appliances when they're not in use.