Analytics Last updated Save as PDF FAQNo image availableHow do I add additional metrics in Virtual AnalyticsHow do I check the talk times for my agents?How do I download an Extension Summary Report?How to filter calls by department in Virtual Office AnalyticsSet UpNo image availableChecking Firmware Version for Extensions in Voice AnalyticsGroup Call Data Reporting GlossaryTroubleshootingNo image availableCall Quality Report Only Shows 50 CallsNo Call Records Prior to October 29 and Columns or Fields MissingSummary Data Incorrect and Doesn't Match Call Detail Records